Refund Policy
At Lense, we strive to provide our customers with the highest-quality glasses that meet their expectations for comfort and style. We understand that sometimes a product may not meet your needs or expectations, and we aim to make the return process as smooth as possible.
Return Policy
We have a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return
Eligibility for returns
To be eligible for a return, the glasses must be in their original condition, with all parts and accessories included.
How to initiate a return
To start a return, contact our customer service team at support@wearlense.com. Please include your order number and a brief explanation of the reason for the return or feedback on how we can improve our products.
Customers are responsible for covering the reshipment fees for returned items. However, once we receive the returned glasses, we will proceed with either a refund or a replacement shipment, based on the customer's preference.
For a smooth return process, customers must provide proof of return shipment, including a tracking number, to ensure timely processing.
Refund process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original method of payment within 7 business days.
Refunds may take additional time to appear in your account, depending on your financial institution.
Non-returnable items
Customized or personalized glasses are non-returnable.
Defective or damaged items
If you receive a defective or damaged product, contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.
Cancellation policy
Orders may be canceled within 2 hours of purchase. Please contact our customer service team to cancel your order.
Contact Information
For any questions or concerns regarding our return policy, please reach out to our customer service team at support@wearlense.com.